Frequently Asked Questions

Between January-October your order will be shipped within 10 working days , November-December 15 working days from approvals if promotional product inventory is in stock but TSG will let you know if any promotional products are on back order.

Yes! TSG will keep your artwork and graphoc designs on file to make reordering and using your art on other promotional products simple and easy!

Yes! In some cases, there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few promotional products where due to the limitations of the imprinting process, exact PMS matching isn’t possible.

Yes! Unless it is an exact reorder, you always see an ‘e-proof’ of your promotional products which must be approved before TSG proceeds!

TSG will send you a link that will allow you to track your order.

When TSG receives your tracking number, we will email it to you once your order has been shipped. TSG will also track your order for you. If you request a specific date for shipping we will do our best to have it to you by that date, if it is within our power to do so.

This will depend on what is ordered, and if there are back orders on your selected promotional products. TSG's printing and embroidery decorators are in separate locations so if you have some promotional products being printed and others embroidered, your promotional products will likely be shipped separately.

TSG's business is based on custom designed apparel and promotional products to your unique requests, because of this, TSG will not make exchanges with designed promotional products that have been approved and shipped.

If you have any promotional products that you would like to see added, please email inquiry@tsgbrandedsolutions.com and TSG will look into adding these products as per your request.

TSG has some promotional products that will remain on the website as long as the product is available while some items will be rotated by season.

Yes you can, there is a charge of $20.00 for the cost of shipping and the cost of returning the samples is at the customer's expense. If you place an order over $500 TSG will reverse the charge.

Before promotional product samples can be returned a Return Authorization Number must be obtained by Customer service by emailing orders@tsgbrandedsolultions.com or by calling 905-695-3946 and you will receive the RA# and the address as to where the samples are to be returned. The RA# must clearly be marked on the outside of the package.

Samples must be returned within 30 days of ordering and must be in the same condition received. Unreturned or damaged samples will be charged regular price minus 20% but can be returned for decoration once an order is placed.

Once a promotional product has been customized it cannot be returned or credited unless there is a defect.

If you have an error or discrepancy with an order: please contact our Customer Service Department within 48 hours of receiving your promotional products. 

TSG may require a picture of the promotional product if damaged as well as the package it arrived in.

Once the issue has been identified TSG will discuss options on how you would like to proceed as TSG's goal is to ensure customer satisfaction.

All returns require a return authorization (RA) number and must be returned within 30 days from receiving promotional products.